:root{
    --bg:#f4f6f8; --surface:#ffffff; --surface-2:#f9fafb; --surface-3:#f2f4f7;
    --border:#e4e7ec; --border-strong:#d0d5dd;
    --text:#101828; --text-2:#344054; --muted:#667085; --faint:#98a2b3;
    --primary:#128c7e; --primary-600:#0f7a6e; --primary-700:#0b6359; --primary-50:#e8f5f3; --primary-100:#c9ebe5;
    --danger:#d92d20; --danger-50:#fef3f2; --danger-200:#fecdca;
    --warn:#b54708; --warn-50:#fffaeb; --warn-200:#fedf89;
    --info:#175cd3; --info-50:#eff8ff; --info-200:#b2ddff;
    --success:#067647; --success-50:#ecfdf3; --success-200:#abefc6;
    --cyan:var(--primary);
    --radius:12px; --radius-sm:8px;
    --shadow:0 1px 2px rgba(16,24,40,.05);
    --shadow-lg:0 20px 24px -4px rgba(16,24,40,.08),0 8px 8px -4px rgba(16,24,40,.03);
    --sidebar-w:248px;
  }
  *{font-family:'IBM Plex Sans Arabic',system-ui,-apple-system,'Segoe UI',sans-serif;}
  html,body{background:var(--bg);}
  body{margin:0;min-height:100vh;color:var(--text);font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased;}
  a{color:var(--primary);}
  ::selection{background:var(--primary-100);}

  .app{display:flex;min-height:100vh;}
  .sidebar{position:sticky;top:0;height:100vh;width:var(--sidebar-w);flex-shrink:0;background:var(--surface);border-inline-end:1px solid var(--border);display:flex;flex-direction:column;padding:18px 14px;}
  .brand{display:flex;align-items:center;gap:10px;padding:2px 8px 18px;margin-bottom:6px;border-bottom:1px solid var(--border);}
  .brand-icon{width:36px;height:36px;border-radius:9px;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.15rem;flex-shrink:0;}
  .brand h1{font-size:1rem;font-weight:700;margin:0;color:var(--text);line-height:1.3;}
  .brand small{display:block;font-size:.74rem;color:var(--muted);font-weight:500;}
  .side-label{font-size:.72rem;font-weight:600;color:var(--faint);padding:14px 10px 6px;}
  .side-nav{display:flex;flex-direction:column;gap:2px;}
  @media (min-width:992px){
    .sidebar{overflow-y:auto;overflow-x:hidden;scrollbar-width:thin;scrollbar-color:var(--border) transparent;}
    .sidebar::-webkit-scrollbar{width:6px;}
    .sidebar::-webkit-scrollbar-thumb{background:var(--border);border-radius:6px;}
    .sidebar>*{flex-shrink:0;}
  }
  .side-nav .nav-link{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border-radius:var(--radius-sm);border:none;background:none;color:var(--text-2);font-weight:500;font-size:.92rem;text-align:start;transition:background .15s,color .15s;}
  .side-nav .nav-link i{font-size:1.05rem;color:var(--muted);width:20px;text-align:center;}
  .side-nav .nav-link:hover{background:var(--surface-3);color:var(--text);}
  .side-nav .nav-link.active{background:var(--primary-50);color:var(--primary-700);font-weight:600;}
  .side-nav .nav-link.active i{color:var(--primary);}
  .side-nav .nav-link .badge{margin-inline-start:auto;}
  .side-foot{margin-top:auto;padding-top:14px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:2px;}
  .side-btn{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border-radius:var(--radius-sm);border:none;background:none;color:var(--text-2);font-weight:500;font-size:.9rem;text-align:start;text-decoration:none;cursor:pointer;}
  .side-btn:hover{background:var(--surface-3);color:var(--text);}
  .side-btn i{color:var(--muted);width:20px;text-align:center;}

  .main{flex:1;min-width:0;display:flex;flex-direction:column;}
  .topbar{position:sticky;top:0;z-index:40;background:var(--surface);border-bottom:1px solid var(--border);}
  .topbar-inner{max-width:1120px;margin:0 auto;padding:16px 28px;display:flex;align-items:center;justify-content:space-between;gap:16px;}
  .page-title{font-size:1.2rem;font-weight:700;margin:0;color:var(--text);}
  .top-num{font-size:.85rem;color:var(--muted);}
  .top-num b{color:var(--text-2);font-weight:600;}
  .wrap{max-width:1120px;width:100%;margin:0 auto;padding:24px 28px 56px;}

  .kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:20px;}
  .kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow);}
  .kpi-k{font-size:.8rem;color:var(--muted);font-weight:500;}
  .kpi-v{font-size:1.5rem;font-weight:700;color:var(--text);margin-top:4px;line-height:1.3;font-variant-numeric:tabular-nums;}
  .kpi-v.warn{color:var(--danger);}

  .panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px;margin-bottom:20px;box-shadow:var(--shadow);}
  .panel label{display:block;font-weight:600;font-size:.88rem;color:var(--text-2);margin-bottom:6px;}
  .step-label{display:flex;align-items:center;gap:10px;font-weight:600;font-size:.98rem;color:var(--text);margin-bottom:12px;}
  .step-num{width:26px;height:26px;border-radius:50%;background:var(--primary-50);color:var(--primary-700);border:1px solid var(--primary-100);font-size:.8rem;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
  .hint{font-size:.82rem;color:var(--muted);margin:-6px 0 14px;line-height:1.7;}
  .steps{font-size:.86rem;color:var(--text-2);line-height:1.9;}
  .text-secondary{color:var(--muted)!important;}

  .form-control,.form-select{background-color:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);color:var(--text);font-size:.92rem;min-height:42px;padding:8px 12px;margin-bottom:14px;box-shadow:var(--shadow);transition:border-color .15s,box-shadow .15s;}
  .form-control:focus,.form-select:focus{border-color:var(--primary);box-shadow:0 0 0 4px var(--primary-50);color:var(--text);background-color:var(--surface);}
  .form-control::placeholder{color:var(--faint);}
  .form-control[readonly]{background:var(--surface-2);}
  textarea.form-control{min-height:110px;}
  input[type="file"].form-control{padding:6px;}
  input[type="file"].form-control::file-selector-button{border:1px solid var(--border-strong);background:var(--surface-2);color:var(--text-2);border-radius:6px;padding:5px 12px;margin-inline-end:10px;font-weight:600;cursor:pointer;}

  .btn-wa,.btn-sec,.btn-danger-soft,.btn-ghost{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:8px 16px;border-radius:var(--radius-sm);font-weight:600;font-size:.9rem;line-height:1.2;cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s,border-color .15s,color .15s;}
  .btn-wa{background:var(--primary);color:#fff;border:1px solid var(--primary);box-shadow:var(--shadow);}
  .btn-wa:hover{background:var(--primary-600);border-color:var(--primary-600);color:#fff;}
  .btn-wa:disabled{background:var(--primary-100);border-color:var(--primary-100);color:#fff;cursor:not-allowed;box-shadow:none;}
  .btn-sec{background:var(--surface);color:var(--text-2);border:1px solid var(--border-strong);box-shadow:var(--shadow);}
  .btn-sec:hover{background:var(--surface-2);color:var(--text);}
  .btn-sec:disabled{opacity:.55;cursor:not-allowed;}
  .btn-sec.btn-sm,.btn-wa.btn-sm{min-height:32px;padding:4px 10px;font-size:.82rem;}
  .btn-danger-soft{background:var(--danger-50);color:var(--danger);border:1px solid var(--danger-200);}
  .btn-danger-soft:hover{background:#fee4e2;color:var(--danger);}
  .btn-ghost{background:none;border:1px solid transparent;color:var(--text-2);}
  .btn-ghost:hover{background:var(--surface-3);color:var(--text);}
  .btn-wa:focus-visible,.btn-sec:focus-visible,.btn-danger-soft:focus-visible,.btn-ghost:focus-visible,.side-nav .nav-link:focus-visible,.side-btn:focus-visible{outline:none;box-shadow:0 0 0 4px var(--primary-100);}

  .lang-box{position:relative;}
  .lang-menu{position:absolute;top:calc(100% + 6px);inset-inline-start:0;min-width:180px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow-lg);padding:6px;z-index:80;display:none;}
  .lang-menu.open{display:block;}
  .lang-box.up .lang-menu{top:auto;bottom:calc(100% + 6px);}
  .lang-menu button{display:flex;width:100%;align-items:center;justify-content:space-between;padding:8px 10px;border:none;background:none;border-radius:6px;color:var(--text-2);font-size:.9rem;cursor:pointer;}
  .lang-menu button:hover{background:var(--surface-3);}
  .lang-menu button.active{background:var(--primary-50);color:var(--primary-700);font-weight:600;}

  .badge{font-weight:600;font-size:.72rem;padding:3px 9px;border-radius:999px;}
  .badge-approved{background:var(--success-50);color:var(--success);border:1px solid var(--success-200);}
  .badge-pending{background:var(--warn-50);color:var(--warn);border:1px solid var(--warn-200);}
  .badge-rejected{background:var(--danger-50);color:var(--danger);border:1px solid var(--danger-200);}
  .badge-info{background:var(--info-50);color:var(--info);border:1px solid var(--info-200);}
  .dropdown-menu{border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow-lg);padding:6px;font-size:.88rem;min-width:200px;}
  .dropdown-item{border-radius:6px;padding:7px 10px;color:var(--text-2);display:flex;align-items:center;gap:8px;}
  .dropdown-item i{color:var(--muted);width:18px;text-align:center;}
  .dropdown-item:hover,.dropdown-item:focus{background:var(--surface-3);color:var(--text);}
  .dropdown-item.danger,.dropdown-item.danger i{color:var(--danger);}
  .dropdown-divider{border-color:var(--border);margin:4px 0;}

  .alert{border-radius:10px;font-size:.9rem;padding:12px 14px;border:1px solid;}
  .alert-success{background:var(--success-50);border-color:var(--success-200);color:var(--success);}
  .alert-danger{background:var(--danger-50);border-color:var(--danger-200);color:var(--danger);}
  .alert-warning{background:var(--warn-50);border-color:var(--warn-200);color:var(--warn);}
  .alert-info{background:var(--info-50);border-color:var(--info-200);color:var(--info);}
  .alert .alert-link{color:inherit;text-decoration:underline;}

  .stat-chip{display:inline-flex;align-items:center;gap:6px;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:6px 12px;font-size:.86rem;color:var(--text-2);margin-bottom:8px;margin-inline-end:8px;}
  .stat-chip b{color:var(--text);}
  .dot{width:8px;height:8px;border-radius:50%;background:var(--faint);display:inline-block;flex-shrink:0;}
  .dot.ok{background:var(--success);}
  .dot.bad{background:var(--danger);}

  .progress{height:18px;background:var(--surface-3);border-radius:999px;overflow:hidden;}
  .progress-bar{background:var(--primary);border-radius:999px;font-size:.72rem;font-weight:600;transition:width .4s ease;}
  .spin{display:inline-block;animation:spin360 .8s linear infinite;}
  @keyframes spin360{to{transform:rotate(360deg)}}

  .tpl-item{border:1px solid var(--border);border-radius:10px;padding:12px 14px;margin-bottom:10px;background:var(--surface);cursor:pointer;transition:border-color .15s,background .15s;}
  .tpl-item:hover{border-color:var(--border-strong);background:var(--surface-2);}
  .tpl-item.selected{border-color:var(--primary);background:var(--primary-50);box-shadow:inset 0 0 0 1px var(--primary);}
  .tpl-body{white-space:pre-wrap;color:var(--text-2);font-size:.88rem;margin-top:6px;line-height:1.7;}

  .preview-area{background:#efeae2;border:1px solid var(--border);border-radius:10px;padding:16px;display:flex;justify-content:flex-end;margin-bottom:14px;}
  .preview-bubble{background:#d9fdd3;color:#111b21;border-radius:10px;padding:9px 12px;max-width:85%;white-space:pre-wrap;font-size:.9rem;line-height:1.6;box-shadow:0 1px .5px rgba(11,20,26,.13);}

  .table{--bs-table-bg:transparent;--bs-table-color:var(--text-2);--bs-table-border-color:var(--border);font-size:.88rem;margin-bottom:0;}
  .table thead th{background:var(--surface-2);color:var(--muted);font-size:.76rem;font-weight:600;padding:10px 12px;white-space:nowrap;}
  .table td{padding:10px 12px;vertical-align:middle;}
  .table tbody tr:hover td{background:var(--surface-2);}

  .inbox-wrap{display:flex;height:min(72vh,640px);}
  .inbox-list{width:310px;flex-shrink:0;border-inline-end:1px solid var(--border);overflow-y:auto;background:var(--surface);}
  .conv{display:flex;gap:10px;align-items:center;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--surface-3);transition:background .12s;}
  .conv:hover{background:var(--surface-2);}
  .conv.active{background:var(--primary-50);}
  .conv-av{position:relative;width:40px;height:40px;border-radius:50%;background:var(--primary-100);color:var(--primary-700);font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
  .conv-main{min-width:0;flex:1;}
  .conv-top{display:flex;justify-content:space-between;align-items:center;gap:6px;}
  .conv-name{font-weight:600;font-size:.9rem;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
  .conv-time{font-size:.7rem;color:var(--faint);flex-shrink:0;}
  .conv-last{font-size:.8rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;}
  .conv-unread{background:var(--primary);color:#fff;font-weight:700;font-size:.68rem;min-width:20px;height:20px;border-radius:999px;display:flex;align-items:center;justify-content:center;padding:0 6px;}
  .inbox-thread{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;}
  #inboxConvo{flex:1;display:flex;flex-direction:column;min-height:0;}
  .inbox-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--faint);background:var(--surface-2);}
  .inbox-thread-head{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border);background:var(--surface);flex-shrink:0;}
  .inbox-back{display:none;}
  .inbox-messages{flex:1;min-height:0;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:6px;background:#efeae2;}
  .msg{max-width:72%;padding:7px 11px;border-radius:10px;font-size:.9rem;line-height:1.55;white-space:pre-wrap;word-break:break-word;color:#111b21;box-shadow:0 1px .5px rgba(11,20,26,.13);}
  .msg.in{background:#fff;align-self:flex-start;}
  .msg.out{background:#d9fdd3;align-self:flex-end;}
  .msg .msg-time{display:block;font-size:.66rem;color:#667781;margin-top:2px;text-align:end;}
  .msg-img{display:block;max-width:240px;max-height:280px;border-radius:8px;margin-bottom:4px;object-fit:cover;cursor:pointer;}
  .msg-file{color:var(--info);text-decoration:underline;}
  .inbox-reply{padding:10px 14px;border-top:1px solid var(--border);background:var(--surface);flex-shrink:0;}
  .inbox-reply .form-control{box-shadow:none;}

  .hook-box{border:1px solid var(--primary-100);background:var(--primary-50);border-radius:10px;padding:16px;margin:4px 0 18px;}
  details.set-sec>summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:8px;font-weight:700;color:var(--primary-700);font-size:1rem;}
  details.set-sec>summary::-webkit-details-marker{display:none;}
  details.set-sec>summary::after{content:'\25BE';margin-inline-start:auto;color:var(--muted);font-size:1.1rem;transition:transform .15s;}
  details.set-sec[open]>summary::after{transform:rotate(180deg);}
  details.set-sec[open]>summary{margin-bottom:14px;padding-bottom:10px;border-bottom:1px solid var(--border);}
  details.set-sec .badge{font-weight:600;}
  details.set-sub>summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);}
  details.set-sub>summary::-webkit-details-marker{display:none;}
  details.set-sub>summary::after{content:'BE';margin-inline-start:auto;color:var(--muted);transition:transform .15s;}
  details.set-sub[open]>summary::after{transform:rotate(180deg);}
  .wh-scroll{max-height:340px;overflow:auto;border:1px solid var(--border);border-radius:10px;}
  .wh-scroll table{margin-bottom:0;}
  .ch-scroll{max-height:420px;overflow:auto;}
  .hook-title{font-weight:700;color:var(--primary-700);margin-bottom:12px;display:flex;align-items:center;gap:8px;}
  .hook-box input[readonly]{background:var(--surface);color:var(--text);font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.85rem;}

  .login-page{min-height:100vh;display:flex;flex-direction:column;}
  .login-nav{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;}
  .login-center{flex:1;display:flex;align-items:center;justify-content:center;padding:16px 16px 72px;}
  .login-box{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:32px 28px;box-shadow:var(--shadow-lg);}
  .logo-badge{width:48px;height:48px;border-radius:12px;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.5rem;margin-bottom:18px;}
  .login-title{font-size:1.4rem;font-weight:700;color:var(--text);margin-bottom:4px;}
  .login-sub{color:var(--muted);font-size:.9rem;margin-bottom:24px;}
  .login-box label{display:block;font-weight:600;font-size:.88rem;color:var(--text-2);margin-bottom:6px;}

  @media (max-width:991.98px){
    .app{flex-direction:column;}
    .sidebar{position:sticky;top:0;z-index:50;height:auto;width:100%;min-width:0;max-width:100vw;flex-direction:row;flex-wrap:wrap;align-items:center;gap:8px;padding:10px 14px;border-inline-end:none;border-bottom:1px solid var(--border);}
    .brand{border-bottom:none;padding:0;margin:0;}
    .brand small,.side-label{display:none;}
    .side-foot{margin-top:0;margin-inline-start:auto;padding-top:0;border-top:none;flex-direction:row;gap:4px;}
    .side-foot .side-btn{width:auto;padding:8px 10px;}
    .side-foot .side-btn span{display:none;}
    .lang-box.up .lang-menu{top:calc(100% + 6px);bottom:auto;inset-inline-start:auto;inset-inline-end:0;}
    .side-nav{order:3;width:100%;min-width:0;max-width:100%;flex-basis:100%;flex-direction:row;flex-wrap:nowrap;overflow-x:auto;gap:4px;padding-top:6px;scrollbar-width:none;}
    .side-nav::-webkit-scrollbar{display:none;}
    .side-nav .nav-link{width:auto;white-space:nowrap;padding:7px 12px;}
    .topbar{position:static;}
    .topbar-inner,.wrap{padding-left:16px;padding-right:16px;}
    .kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;}
  }
  @media (max-width:680px){
    .panel{padding:16px;}
    .kpi-v{font-size:1.25rem;}
    .inbox-list{width:100%;border-inline-end:none;}
    .inbox-wrap.open .inbox-list{display:none;}
    .inbox-wrap:not(.open) .inbox-thread{display:none;}
    .inbox-back{display:inline-flex;}
    .msg{max-width:86%;}
  }

  .panel > label:first-child,.panel > .d-flex:first-child > label{font-size:1rem;font-weight:700;color:var(--text);}
  .panel > label:first-child i,.panel > .d-flex:first-child > label i{color:var(--primary)!important;margin-inline-end:4px;}

  .seg{display:inline-flex;max-width:100%;overflow-x:auto;background:var(--surface-3);border:1px solid var(--border);border-radius:10px;padding:3px;gap:2px;}
  .seg button{border:none;background:none;padding:6px 12px;border-radius:7px;font-size:.84rem;font-weight:600;color:var(--muted);display:inline-flex;align-items:center;gap:6px;white-space:nowrap;}
  .seg button:hover{color:var(--text);}
  .seg button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow);}
  .seg-n{background:var(--border);color:var(--text-2);font-size:.7rem;min-width:18px;height:18px;padding:0 5px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;}
  .conv-tag{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:500;color:var(--muted);background:var(--surface-3);border-radius:999px;padding:1px 8px;margin-top:5px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
  .conv-tag.mine{background:var(--primary-50);color:var(--primary-700);}
  .conv-tag.free{background:var(--warn-50);color:var(--warn);}
  .thread-actions{margin-inline-start:auto;display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end;}
  .thread-owner{font-size:.75rem;color:var(--muted);margin-top:2px;}
  .outcomes{display:grid;grid-template-columns:1fr 1fr;gap:10px;}
  .outcome{display:flex;flex-direction:column;align-items:center;gap:6px;padding:16px 10px;border:1px solid var(--border);border-radius:10px;background:var(--surface);font-weight:600;font-size:.9rem;color:var(--text-2);transition:border-color .12s,background .12s;}
  .outcome i{font-size:1.4rem;color:var(--muted);}
  .outcome:hover{border-color:var(--primary);background:var(--primary-50);}
  .outcome.main{grid-column:1/-1;flex-direction:row;justify-content:center;border-color:var(--primary);background:var(--primary-50);color:var(--primary-700);}
  .outcome.main i{color:var(--primary);}
  .kpi-v.ok{color:var(--primary);}
  .rep-bar{display:flex;align-items:center;gap:8px;}
  .rep-bar .bar{flex:1;height:6px;background:var(--surface-3);border-radius:999px;overflow:hidden;min-width:50px;}
  .rep-bar .bar span{display:block;height:100%;background:var(--primary);}
  .cell-sub{display:block;color:var(--faint);font-size:.75rem;}
  .range-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center;}
  .range-row input[type=date]{width:auto;min-width:0;margin:0;height:36px;padding:4px 10px;font-size:.85rem;}
  .modal-wrap{position:fixed;inset:0;z-index:70;display:none;align-items:center;justify-content:center;padding:16px;background:rgba(16,24,40,.45);}
  .modal-card{width:100%;max-width:420px;max-height:92vh;overflow-y:auto;margin:0;}
  .inbox-wrap{position:relative;}
  .crm-panel{display:none;width:330px;flex-shrink:0;border-inline-start:1px solid var(--border);background:var(--surface-2);flex-direction:column;min-height:0;}
  .inbox-wrap.open.crm-open .crm-panel{display:flex;}
  .crm-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--border);background:var(--surface);font-size:.92rem;}
  .crm-body{overflow-y:auto;padding:12px;flex:1;min-height:0;}
  .crm-empty{color:var(--muted);font-size:.85rem;text-align:center;padding:24px 8px;}
  .conv-av .ch{position:absolute;bottom:-3px;inset-inline-end:-4px;font-size:.78rem;line-height:1;background:var(--surface);border-radius:50%;padding:2px;}
  .ch-whatsapp{color:#25d366;}
  .ch-messenger{color:#0084ff;}
  .ch-instagram{color:#e1306c;}
  #inboxCustName .ch{font-size:.9rem;margin-inline-end:2px;}
  #inboxChan button i{font-size:.95rem;}
  .crm-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:12px;margin-bottom:12px;}
  .crm-name{font-weight:700;font-size:1rem;color:var(--text);}
  .crm-badges{display:flex;flex-wrap:wrap;gap:4px;margin:6px 0;}
  .crm-badge{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--surface-3);color:var(--text-2);white-space:nowrap;}
  .crm-badge.new{background:var(--info-50);color:var(--info);}
  .crm-badge.bad{background:var(--danger-50);color:var(--danger);}
  .crm-badge.src-wa{background:var(--success-50);color:var(--success);}
  .crm-badge.src-app{background:var(--info-50);color:var(--info);}
  .crm-badge.src-web{background:var(--warn-50);color:var(--warn);}
  .crm-alert{font-size:.8rem;font-weight:600;border-radius:8px;padding:7px 10px;margin:6px 0;}
  .crm-alert.bad{background:var(--danger-50);color:var(--danger);border:1px solid var(--danger-200);}
  .crm-alert.warn{background:var(--warn-50);color:var(--warn);border:1px solid var(--warn-200);}
  .crm-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin-top:8px;}
  .crm-stats div{background:var(--surface-2);border:1px solid var(--surface-3);border-radius:8px;padding:6px 8px;min-width:0;}
  .crm-stats small{display:block;font-size:.68rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
  .crm-stats b{font-size:.85rem;color:var(--text);white-space:nowrap;}
  .crm-stats b.ok{color:var(--primary);}
  .crm-stats b.bad{color:var(--danger);}
  .crm-btns{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px;}
  .crm-sec{margin-bottom:12px;}
  .crm-sec-h{font-size:.8rem;font-weight:700;color:var(--text-2);margin:0 2px 6px;display:flex;align-items:center;gap:6px;}
  .crm-count{background:var(--surface-3);color:var(--muted);font-size:.68rem;border-radius:999px;padding:0 7px;}
  .crm-item{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px 10px;margin-bottom:6px;font-size:.82rem;color:var(--text-2);}
  .crm-row{display:flex;justify-content:space-between;align-items:center;gap:6px;}
  .crm-row.sub{color:var(--muted);font-size:.75rem;margin-top:3px;}
  .crm-st{margin-inline-start:auto;font-size:.72rem;color:var(--muted);}
  .crm-sub{color:var(--muted);font-size:.75rem;margin-top:2px;}
  .crm-sub.bad{color:var(--danger);}
  .crm-sub.ok{color:var(--success);}
  .crm-none{color:var(--faint);font-size:.8rem;padding:2px 4px;}
  .msg-agent{display:block;font-size:.66rem;color:var(--muted);margin-bottom:2px;}
  .cat-badge{display:inline-flex;align-items:center;gap:3px;font-size:.7rem;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--surface-3);color:var(--text-2);white-space:nowrap;}
  .cat-complaint{background:var(--danger-50);color:var(--danger);}
  .cat-price,.cat-order{background:var(--success-50);color:var(--success);}
  .cat-delivery,.cat-hours,.cat-location,.cat-inquiry{background:var(--info-50);color:var(--info);}
  .cat-job{background:var(--warn-50);color:var(--warn);}
  .cat-link{background:var(--info-50);color:var(--info);}
  .link-ok{background:var(--success-50);color:var(--success);}
  .link-bad{background:var(--danger-50);color:var(--danger);}
  .msg-items{font-size:.78rem;opacity:.9;margin:2px 0 4px;}
  .cat-branch{background:var(--surface-3);color:var(--text-1);border:1px solid var(--border);}
  .cust-lost{color:var(--danger);font-weight:600;}
  .cust-row{cursor:pointer;}
  .cust-row:hover td{background:var(--surface-2);}
  .crm-related{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px;}
  .crm-notes{width:100%;font-size:.82rem;min-height:56px;resize:vertical;margin-top:8px;}
  .msg.ai{border-inline-start:3px solid var(--info);}
  .msg-agent .bi-robot{color:var(--info);}
  .ai-layer{display:inline-flex;align-items:center;gap:4px;font-size:.72rem;font-weight:700;padding:2px 9px;border-radius:999px;}
  .ai-layer.memory{background:var(--success-50);color:var(--success);}
  .ai-layer.rule{background:var(--info-50);color:var(--info);}
  .ai-layer.ai{background:#eef2ff;color:#4338ca;}
  .ai-layer.skipped,.ai-layer.failed{background:var(--warn-50);color:var(--warn);}
  .ai-bubble{background:#d9fdd3;border-radius:10px;padding:10px 12px;white-space:pre-wrap;font-size:.92rem;margin-top:8px;color:#111b21;}
  .mem-q{font-weight:600;color:var(--text);}
  .mem-a{color:var(--text-2);white-space:pre-wrap;font-size:.85rem;}
  .alert-badge{position:absolute;top:-6px;inset-inline-end:-6px;font-size:.62rem;}
  .alerts-menu{width:min(380px,92vw);max-height:60vh;overflow-y:auto;padding:6px;}
  .alert-item{display:block;padding:8px 10px;border-radius:8px;font-size:.82rem;color:var(--text-2);border-bottom:1px solid var(--surface-3);white-space:normal;cursor:pointer;}
  .alert-item:hover{background:var(--surface-2);}
  .alert-item.unseen{background:var(--warn-50);}
  .alert-item small{display:block;color:var(--faint);font-size:.7rem;}
  .suggest-box{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 8px;max-height:132px;overflow-y:auto;padding:4px 2px;align-content:flex-start;scrollbar-width:thin;}
  .suggest-box::-webkit-scrollbar{width:6px;}
  .suggest-box::-webkit-scrollbar-thumb{background:var(--border);border-radius:6px;}
  .suggest-chip{background:var(--info-50);color:var(--info);border:1px solid var(--info-200);border-radius:999px;padding:4px 12px;font-size:.82rem;cursor:pointer;max-width:100%;white-space:normal;text-align:start;}
  .suggest-chip:hover{background:var(--info-200);}
  #inboxReplyInput{resize:none;min-height:40px;max-height:160px;line-height:1.5;white-space:pre-wrap;}
  .inbox-search{position:relative;flex:1 1 260px;min-width:220px;}
  .inbox-search>i{position:absolute;top:50%;inset-inline-start:10px;transform:translateY(-50%);color:var(--muted);pointer-events:none;}
  .inbox-search input{padding-inline-start:32px;height:36px;}
  .search-results{position:absolute;top:calc(100% + 4px);inset-inline:0;z-index:60;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:0 8px 24px rgba(0,0,0,.12);max-height:340px;overflow-y:auto;}
  .search-item{padding:8px 12px;cursor:pointer;border-bottom:1px solid var(--border);}
  .search-item:last-child{border-bottom:0;}
  .search-item:hover{background:var(--surface-2);}
  .search-top{display:flex;align-items:center;gap:6px;font-size:.88rem;flex-wrap:wrap;}
  .search-time{margin-inline-start:auto;font-size:.75rem;color:var(--muted);}
  .search-snip{font-size:.78rem;color:var(--text-2);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
  .search-results mark{background:var(--warn-50);color:inherit;padding:0 1px;border-radius:3px;}
  .vp{display:flex;align-items:center;gap:8px;width:100%;min-width:0;max-width:100%;padding:2px 0;box-sizing:border-box;}
  .msg:has(.vp){min-width:min(270px,100%);width:min(300px,100%);}
  .vp-btn{width:34px;height:34px;border-radius:50%;background:var(--primary);color:#fff;border:0;display:inline-flex;align-items:center;justify-content:center;font-size:1.1rem;flex-shrink:0;cursor:pointer;}
  .vp-wave{display:flex;align-items:center;gap:2px;height:30px;flex:1 1 0;min-width:0;overflow:hidden;cursor:pointer;direction:ltr;}
  .vp-wave i{display:block;flex:1 1 0;min-width:2px;max-width:4px;border-radius:2px;background:#aeb6bd;min-height:4px;transition:background .1s;}
  .vp-wave i.on{background:var(--primary);}
  .msg.out .vp-btn{background:#128c7e;}
  .vp-time{font-size:.72rem;color:#667781;min-width:34px;text-align:center;font-variant-numeric:tabular-nums;}
  .msg-quote{border-inline-start:3px solid var(--primary);background:rgba(0,0,0,.05);border-radius:6px;padding:4px 8px;margin:0 0 6px;font-size:.8rem;color:#54656f;white-space:pre-wrap;}
  .msg.out .msg-quote{background:rgba(0,0,0,.06);}
  .msg-reply-btn{display:inline-flex;align-items:center;gap:4px;border:0;background:none;color:#667781;font-size:.7rem;padding:0;margin-top:4px;cursor:pointer;opacity:.75;}
  .msg-reply-btn:hover{color:var(--primary);opacity:1;}
  .reply-chip{display:flex;align-items:center;gap:6px;font-size:.8rem;background:var(--surface-2);border-inline-start:3px solid var(--primary);border-radius:6px;padding:6px 10px;margin:0 0 8px;color:var(--text-2);}
  .reply-chip .rc-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:60%;}
  .msg-link{color:var(--primary-700);text-decoration:underline;word-break:break-all;}
  .msg.out .msg-link{color:#0b5c3a;}
  .conv-wait{display:inline-flex;align-items:center;gap:3px;font-size:.68rem;color:var(--warn);margin-inline-start:6px;}
  .conv-wait.late{color:var(--danger);font-weight:600;}
  .seg button.seg-danger.active{background:var(--danger);color:#fff;}
  .seg button.seg-danger .seg-n{background:var(--danger);color:#fff;}
  #unansweredPill{background:var(--danger-50);color:var(--danger);border:1px solid var(--danger-200);border-radius:999px;padding:4px 12px;font-size:.82rem;font-weight:600;white-space:nowrap;}
  #inboxBadge.bad{background:var(--danger);}
  .rep-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px;}
  .rep-kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;position:relative;overflow:hidden;}
  .rep-kpi:before{content:'';position:absolute;inset-inline-start:0;top:0;bottom:0;width:4px;background:var(--primary);}
  .rep-kpi.ok:before{background:#10b981;}
  .rep-kpi.ad:before{background:#f59e0b;}
  .rep-kpi-v{font-size:1.5rem;font-weight:800;color:var(--text);line-height:1.2;}
  .rep-kpi-l{font-size:.82rem;color:var(--text-2);margin-top:4px;font-weight:600;}
  .rep-kpi-s{font-size:.74rem;color:var(--muted);margin-top:2px;}
  .rep-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;}
  .rep-card{margin:0;}
  .rep-card.wide{grid-column:1/-1;}
  .rep-title{font-weight:700;font-size:.92rem;margin-bottom:10px;display:flex;align-items:center;gap:8px;color:var(--text);}
  .rep-chart{position:relative;height:240px;}
  .rep-chart.tall{height:300px;}
  .rep-legend{display:flex;flex-wrap:wrap;gap:6px 14px;margin-top:8px;font-size:.78rem;color:var(--text-2);}
  .rep-leg i{display:inline-block;width:10px;height:10px;border-radius:3px;vertical-align:middle;margin-inline-end:4px;}
  .rep-mini{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:8px;}
  .rep-mini div{background:var(--surface-2);border-radius:8px;padding:6px 10px;}
  .rep-mini small{display:block;font-size:.7rem;color:var(--muted);}
  .rep-mini b{font-size:.95rem;}
  .rep-mini b.ok{color:var(--primary);}
  .cmp-ranges{display:flex;flex-wrap:wrap;gap:10px;align-items:center;}
  .cmp-range{display:flex;align-items:center;gap:6px;background:var(--surface-2);border-radius:8px;padding:6px 10px;}
  .cmp-range input{width:140px;}
  .cmp-a{color:#128c7e;font-weight:700;}
  .cmp-b{color:#64748b;font-weight:700;}
  .cmp-head{display:flex;flex-wrap:wrap;gap:16px;font-size:.85rem;margin-bottom:8px;}
  .cmp-up{color:#10b981;font-weight:600;}
  .cmp-down{color:#ef4444;font-weight:600;}
  .cmp-table td,.cmp-table th{vertical-align:middle;}
  #repCompareBtn.active{background:var(--primary);color:#fff;border-color:var(--primary);}
  .cat-ad{background:#fff7ed;color:#c2410c;}
  @media (max-width:900px){.rep-grid{grid-template-columns:1fr;}}
  .sound-btn{min-height:36px;padding:6px 10px;font-size:1.05rem;color:var(--primary-700);}
  .sound-btn.muted{color:var(--muted);}
  .sb-toggle{min-height:36px;padding:6px 10px;font-size:1.05rem;}
  @media (min-width:992px){
    body.sb-collapsed .sidebar{display:none;}
    body.sb-collapsed .topbar-inner,body.sb-collapsed .wrap{max-width:1500px;}
  }
  @media (max-width:991.98px){.sb-toggle{display:none;}}
  .suggest-chip.hot{background:var(--success-50);color:var(--success);border-color:var(--success-200);}
  .br-row{display:grid;grid-template-columns:150px 1fr 180px auto;gap:6px;align-items:center;margin-bottom:6px;}
  @media (max-width:700px){.br-row{grid-template-columns:1fr 1fr;}}
  .qr-row{display:grid;grid-template-columns:130px 160px 1fr auto;gap:6px;align-items:start;margin-bottom:6px;}
  @media (max-width:700px){.qr-row{grid-template-columns:1fr 1fr;}.qr-row textarea{grid-column:1/-1;}}
  .board-list{display:flex;flex-direction:column;gap:4px;}
  .board-row{display:flex;align-items:center;gap:8px;font-size:.85rem;}
  .board-row .rank{width:22px;height:22px;border-radius:50%;background:var(--surface-3);display:inline-flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;}
  .board-row.me{font-weight:700;color:var(--primary);}
  .board-row .bar{flex:1;height:6px;background:var(--surface-3);border-radius:999px;overflow:hidden;}
  .board-row .bar span{display:block;height:100%;background:var(--primary);}
  .funnel{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0;}
  .funnel div{flex:1;min-width:90px;background:var(--surface-2);border:1px solid var(--surface-3);border-radius:8px;padding:8px;text-align:center;}
  .funnel small{display:block;color:var(--muted);font-size:.72rem;}
  .funnel b{font-size:1.1rem;}
  .roi-ok{color:var(--success);}
  .roi-bad{color:var(--danger);}
  .wb-row{display:grid;grid-template-columns:70px 1fr 70px 24px;gap:6px;align-items:center;margin-bottom:6px;}
  .wb-row input{margin:0;}
  .roles-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px;margin-top:12px;}
  .role-card{border:1px solid var(--border);border-radius:var(--radius);padding:14px;background:var(--surface);}
  .role-head{display:flex;gap:8px;align-items:center;margin-bottom:10px;}
  .role-head input{font-weight:700;}
  .perm-list{display:flex;flex-direction:column;gap:6px;}
  .perm-item{display:flex;gap:10px;align-items:flex-start;padding:7px 9px;border:1px solid var(--surface-3);border-radius:8px;cursor:pointer;margin:0;font-weight:400;}
  .perm-item:hover{background:var(--surface-2);}
  .perm-item input{margin-top:4px;flex-shrink:0;accent-color:var(--primary);}
  .perm-item b{display:block;font-size:.84rem;color:var(--text);font-weight:600;}
  .perm-item small{display:block;font-size:.74rem;color:var(--muted);}
  .role-msg{font-size:.8rem;margin-top:6px;min-height:1em;}
  .role-msg .ok{color:var(--success);}
  .role-msg .bad{color:var(--danger);}
  @media (max-width:1199.98px){
    .crm-panel{position:absolute;inset-block:0;inset-inline-end:0;width:min(360px,100%);z-index:5;box-shadow:var(--shadow-lg);}
  }
  @media (max-width:680px){
    .hide-sm{display:none;}
    .crm-panel{width:100%;}
  }